GEDELA, K. K. K. Bridging Traditional ITSM and Modern Engineering: An Ethnographic Study of ITIL & SRE on GCP. Global journal of Business and Integral Security, [S. l.], 2025. Disponível em: https://www.gbis.ch/index.php/gbis/article/view/821. Acesso em: 2 may. 2025.